Administrative Assistant (AAB and Certificate)

 The Administrative Assistant Technology Program will prepare students for the continuously changing role of the office professional. Graduates will be proficient in basic secretarial skills, interpersonal skills, personal computer use, communication skills, and will be familiar with all aspects of office management.

The graduate will be able to:

1. Keyboard accurately at a minimum of 45 words per minute.
2. Use the computer to produce mailable letters and business documents.
3. Apply proper formatting, grammar, spelling, and punctuation in production and proofreading of documents utilizing reference materials.
4. Use a personal computer to word process, manage databases, prepare spreadsheets, research, and communicate internally and externally in the office.
5. Integrate graphics into documents using computer software.
6. Transcribe a variety of documents accurately and efficiently using a transcribing machine.
7. Use decision-making, management principles, and knowledge to solve practical business and office problems.
8. Maintain manual and electronic records control systems.
9. Apply quantitative skills and principles to solve business problems.
10. Use communication and interpersonal skills to foster productive work environments and internal and external office communications.
11. Cope with interruptions, work under pressure and exercise sound judgment in daily operations of an office.
12. Perform, act, react and dress professionally in business and office settings.
13. Conduct a job search, research job possibilities, create a resume, write letters of application, interview effectively and follow up with thank you letters.

A special program leading to a one-year administrative assistant certificate is available for those not seeking an associate degree. This program seeks to provide students the necessary skills to obtain entry-level office assistant positions.

The graduate will be able to:

1. Keyboard accurately at a minimum of 45 words per minute.
2. Use the computer to produce mailable letters and business documents.
3. Apply proper formatting, grammar, spelling, and punctuation in production and proofreading of documents utilizing reference materials.
4. Use a personal computer to word process, manage databases, prepare spreadsheets, research, and communicate internally and externally in the office.
5. Maintain manual and electronic records control systems.
6. Apply quantitative skills and principles to solve business problems.
7. Use proper telephone etiquette.
8. Cope with interruptions, work under pressure, and exercise sound judgment in daily operations of an office.
9. Perform, act, react, and dress professionally in business and office settings.
10. Conduct a job search, research job possibilities, create a resume, write letters of application, interview effectively and follow up with thank you letters.

Eastern Gateway Community College's Student Success Plan/Assessment is available for view in PDF format.

This information is presented as a general program overview. Students are advised to follow the more detailed college catalog for program requirements.